Return Policy
Because each Snug Bug Sweaters item is thoughtfully made and carefully inspected prior to shipment, we encourage customers to review product descriptions, sizing details, and photos carefully before placing an order.
That said, we understand that returns may occasionally be necessary and will accept eligible returns under the following conditions:
Eligibility for Returns
Returns must be requested within 14 days of delivery
Items must be unused, unworn, unwashed, and in original condition
Items must be returned with all original tags attached
Proof of purchase is required
Non-Returnable Items
Custom, personalized, or made-to-order items
Items marked Final Sale
Items showing signs of wear, washing, damage, or alteration
Return Process
To initiate a return, please contact us at snugbugsweaters@gmail.com within 14 days of delivery. Once approved, return instructions will be provided.
Customers are responsible for return shipping costs. We recommend using a trackable shipping method, as we cannot guarantee receipt of returned items.
Refunds
Approved returns will be refunded to the original form of payment
Original shipping charges are non-refundable
Refunds are processed within 5–7 business days after the returned item is received and inspected
Exchanges
We do not offer direct exchanges at this time. If you need a different size or style, please place a new order after your return is processed.
Damaged or Incorrect Items
If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with photos, and we will make it right.